Vaasan yliopiston opinnäytteet

Teknillinen tiedekunta, 2017

Pääkkönen, Anton

Asset Management in an ICT Company Using ISO/IEC 19770

Ohjaaja/Valvoja (DI):
Olli Rajala/Jouni Lampinen
Ohjelmistotekniikka (DI)
Tietotekniikan koulutusohjelma (DI)
Tutkielman kieli:
Asset management refers to a system which organizations use to manage the both objective and non-objective assets with an existing value. By doing so organizations can achieve better financial results through cost reductions, satisfy the customers better with stability and improve the knowledge management. However, because of the broad scope of demands included in a standardized level of asset management, achieving a good level of such a management is rarely achieved in a large scope.

This thesis aims to develop a guideline for an ICT company about how to achieve efficient asset management for IT assets. The guideline is closely tied to the international ISO/IEC 19770 family of standards for IT asset management (ITAM). With standardized ITAM, the ICT company can have a single-point life cycle management source to provide various advantages in a long-term stability. To achieve general advantage, the set research question is “how an ICT company can achieve the ISO/IEC 19770 level of ITAM?” The study is done using active research model in a close co-operation with a Finnish ICT company. As ISO/IEC 19770 consists of multiple parts, the limitation with the target company comes as a focus on the first five parts. The rest of the standard family’s parts are covered in a more general level in this thesis.

The target company’s current state was researched and completed with the asset management’s theory. The study produced a guideline for how an ICT company can implement ITAM’s best practices which are in conformance to the ISO/IEC 19770 standard family’s parts. The guideline includes the description of the guideline, a description for a common scenario in a company with common management errors, the proposed implementation for the ITAM, the benefits and liabilities, and the post-implementation steps. As the stand-ards can be achieved in parts, the company can achieve the parts by following the guideline and the related requirements. The results of the study suggest, that a careful planning, designing and a continuous observance to the related processes are essential for achieving the best-in-class ITAM. The target company may continue the work from here by implementing the practices according to the proposed implementation guideline.
Enterprise asset management, ITAM, ISO/IEC 19770
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