Teknillinen tiedekunta, 2015
Master's Degree Programme in Industrial Management
The statement of training services’ management to have a hologram technology utilized in the case company’s training marks a beginning for the thesis. To find out a suitable technology and relevant interest groups’ perception towards it are aimed to be figured out. In addition, improved training quality, sped up training process and reduced time involved in travelling are to be achieved.
The research is a case study carried out within a case company’s training services and the nature of the research is qualitative. Due to lack of completely fitting theory, the theoretical framework is created by combining different relevant theories in the field. Empirical data collection methods are customer feedback analysis, participant observation, survey and interviews. Case company’s training development manager guide the research project from start to finish and clarify doubts.
Theory of sustaining and disruptive innovations were reflected to training services and they provided a holistic approach to develop the company’s training in the future. Based on the acquired dataset, sustaining and disruptive approaches were discussed. Sustaining approach was expected to provide incremental improvements on training and increase satisfaction among the relevant interest groups. However, in order to meet strategic objectives, customer demand and resolve current challenges in training, the suggested approach was disruptive in nature. That was projected to enable as individual training as possible, disconnection of training from time and place and elimination of redundant training.
Hologram technology, training, disruptive innovation, development