Vaasan yliopiston opinnäytteet

Teknillinen tiedekunta, 2015

Järvinen, Kasperi

The Application of Holograms in Training: A Disruptive Approach to Training Services

Ohjaaja/Valvoja (DI):
Jussi Kantola
Tutkinto:
Kauppatieteiden maisteri
Pääaine:
Tuotantotalous
Koulutusohjelma:
Master's Degree Programme in Industrial Management
Tutkielman kieli:
Englanti
Sivumäärä:
196
The statement of training services’ management to have a hologram technology utilized in the case company’s training marks a beginning for the thesis. To find out a suitable technology and relevant interest groups’ perception towards it are aimed to be figured out. In addition, improved training quality, sped up training process and reduced time involved in travelling are to be achieved.

The research is a case study carried out within a case company’s training services and the nature of the research is qualitative. Due to lack of completely fitting theory, the theoretical framework is created by combining different relevant theories in the field. Empirical data collection methods are customer feedback analysis, participant observation, survey and interviews. Case company’s training development manager guide the research project from start to finish and clarify doubts.

A limited number of suitable hologram technology providers were recognized. Expected benefits, such as enhanced understanding on trained equipment and more effectively conveyed information were figured out, but due to number of constraints in terms of use of technology, the most desired outputs like 3D-view and demonstration of inner parts of the equipment could be achieved by means of alternative technologies, which are affordable, more convenient to use and convey information more efficiently.

Theory of sustaining and disruptive innovations were reflected to training services and they provided a holistic approach to develop the company’s training in the future. Based on the acquired dataset, sustaining and disruptive approaches were discussed. Sustaining approach was expected to provide incremental improvements on training and increase satisfaction among the relevant interest groups. However, in order to meet strategic objectives, customer demand and resolve current challenges in training, the suggested approach was disruptive in nature. That was projected to enable as individual training as possible, disconnection of training from time and place and elimination of redundant training.
Avainsanat:
Hologram technology, training, disruptive innovation, development
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